Live Chat
Live Chat: Respond in real time, effectively and seamlessly
Be available to your visitors to guide them or answer their questions in a personalized way.
+45%
more interactions on conversion pages
90%
positive reviews
3X
more meaningful conversations
A real-time conversion tool
Live Chat lets you start an immediate conversation with your visitors without interrupting their browsing experience. Placed at key points along the customer journey, it captures attention, builds trust, and speeds up decision-making. You turn hesitation into action, while maintaining operational control.
Immediate responsiveness
Personalized conversations
Faster conversions
For your business
- Increased conversions
- Reduced drop-off rates at critical stages
- Better lead qualification
- Optimized agent time (multi-conversation support)
- Enhanced value of human support by making it available at the right time
For your customers
- Immediate contact with a knowledgeable representative
- Quick response times and faster resolution
- A smoother experience
Key features
Real-time messaging
As soon as a visitor opens the chat, the system checks agent availability in real time: online status, active channel, and current workload. The conversation is created instantly, and available agents are notified immediately, without any delay or page reload.
Business hours and smart availability
The chat channel is only made available to visitors when agents are actually available, during the specified business hours. Outside of these hours or when no agents are online, a personalized fallback message is automatically displayed.
Customizable pre-conversation form
Before starting the conversation, visitors can be asked to provide background information (name, reason for the inquiry, case number, etc.). These dynamic fields, which are fully customizable, are sent to the agent as soon as the conversation begins.
Pre-written messages for quick responses
Agents have access to a library of pre-written responses, organized by category, to answer frequently asked questions with a single click. These message templates reduce response times and ensure consistency in the answers provided.
Complete conversation history and recording
All conversations are stored and accessible via the admin interface. Conversations can be tagged, summarized, and exported to facilitate customer follow-up, team training, or dispute resolution.
Customer satisfaction survey and quality management
At the end of each conversation, a satisfaction survey is automatically sent to the visitor. The results are compiled in a dedicated dashboard, allowing you to track service quality by agent, channel, and time period.
A seamlessly integrated modular unit
The Live Chat module can be triggered:
You can combine it with :
Frequently asked questions
How does Apenday Live Chat work?
Live Chat appears directly on your website and allows your visitors to instantly connect with an available agent. The conversation is immediate, seamless, and requires no setup on the visitor’s part.
Can an agent handle multiple conversations at the same time?
Yes, the Apenday platform allows each agent to manage multiple conversations simultaneously using an intuitive interface.
Can we customize Live Chat to match our brand?
Yes, the appearance of the Live Chat is fully customizable—including colors, logo, and welcome messages—to ensure a consistent experience with your brand identity.