Chatbot
AI chatbot : automate without dehumanizing
Offer 24/7 instant support to your users
80%
of simple requests processed automatically
24/7
availability of service for your users
+35%
engagement on digital journeys
A smart assistant at your journey’s service
Apenday’s chatbot guides your visitors as soon as they arrive on your digital platforms. He identifies the request, answers immediately or directs them towards the right path : setting an appointment or chatting with an advisor.
The result : your teams focus on high-value requests while your users get an immediate answer.
Immediate answer
Smart orientation
Continuous availability
For your business
- Decrease in the volume of simple requests
- Optimization of support teams’ time
- Automated identification of requests
- Improvement of the conversion on digital journeys
- Service availability without the need for deploy additional staff
For your customers
- Immediate reply to their questions
- Quick access to the right path (appointment, connection with the right resource, etc.)
- Easy and guided journey
- Available support at any time
- Fluid and autonomous digital experience
Key features
Available 24/7
The chatbot fits in easily with wigets, iframe or pop-ins on all your digital points of contact (website, extranet, email signatures, social media) to provide your customers with immediate support at any time, without deploying additional staff.
Customizable knowledge foundation
Fuel the chatbot with your own materials : documents (PDF, Word, text), web pages and predetermined questions and answers. The chatbot draws from these sources to give accurate answers to your clients, staying true to your industry and terminology.
Conversation shortcuts
Offer shortcuts to frequent topics to users as soon as the chat opens. These shortcuts trigger instant replies without involving AI, to shape a controlled experience, faster handling of recurring questions and optimized processing of incoming flow.
Automated summary of conversations
After each exchange, the chatbot generates automatically a summary of the conversation and a concise user profile. This data is centralized and can be consulted in the administration interface for precise monitoring of each interaction.
Customer satisfaction
At the end of each conversation, the chatbot can automatically trigger a satisfaction survey. Feedback is centralized in the admin interface, providing a real-time view of perceived quality and areas for improvement in your knowledge base.
Configuration and management
From the Apenday admin interface, you can independently configure the bot’s identity, its purpose, its behavior, and the enabled features: transferring the conversation to an agent, scheduling appointments, and automatically closing the conversation once the issue is resolved.
A seamlessly integrated modular unit
The chatbot module can be:
You can combine it with :
Frequently asked questions
How does the Apenday Chatbot work?
The Apenday Chatbot automatically engages your visitors, answers their frequently asked questions, and guides them through their journey—24/7, without tying up your teams.
Can we customize the Chatbot to reflect our brand and business?
Yes, the Chatbot is fully customizable: personality, questions/answers, and visual appearance. It adapts to your industry and brand identity.
What concrete impact will this have on our organization?
The Apenday platform automatically handles up to 80% of Level 1 inquiries, freeing up your teams for complex, high-value interactions.