Appointment scheduling
Online appointment scheduling : simplicity, autonomy, efficiency
Provide your customers with a quick and easy access to appointment setting while saving your teams some time.
-40%
in incoming calls
+30%
in bookings outside business hours
-40%
in missed appointments
Book an appointment anywhere, anytime
Appointment scheduling can be offered from all your points of contact : website, extranet, customer service center, marketing campaigns, email signatures or physical materials. Apenday adapts to your channels to capture requests where they arise and integrate them in a unified and seamless journey.
Multiple entries
Unified management
Centralized monitoring
For your business
- 60% of prospects would rather book online than call
- Less missed appointments with automated confirmations
- Less manual labor for your teams
- Optimization of your calendar and better availability management
For your customers
- 24/7 autonomy to book, cancel or reschedule
- Less wait, more comfort
- Immediate comfort and reassuring reminders
- Choice of the time slot that’s better suited to their availability
- Quick and easy appointment scheduling in just a few clicks
Key features
24/7 availability and omnichannel integration
Apenday fits in easily with widgets, iframe or pop-ins on all digital contact points (website, extranet, email signatures, social media) to provide your customers with appointment setting anytime, anywhere.
Appointments in-person, over the phone or in a video call
In video calls, over the phone or in-person (in office or at sales points), all appointment configurations are possible. Video call links (Teams, Google Meet or browser integrated) are automatically generated and added to the appointment info.
Automated reminders and notifications
Apenday offers an automated reminder feature sent before appointments, ensuring better communication and reducing the risk of missed appointments.
Professional calendars synchronization
Native connection to Microsoft 365, Google Calendar, iCloud or any other ICS compatible calendar – Apenday detects available slots in real time, avoids duplicates, and writes automatically the confirmed appointments in the advisors’ calendars.
Customer satisfaction
After each appointment, Apenday allows you to send automated satisfaction survey to the customer. The replies are centralized et can be consulted from the administration interface, offering in real time a view of the perceived quality of the service.
Business management
A dedicated dashboard allows you to track all KPIs : number of set appointments, breakdown by channel or appointment type and customer satisfaction score. These metrics help optimize resource management, identify peaks in activity and adjust availability accordingly.
A seamlessly integrated modular unit
The appointment scheduling module can be :
You can combine it with :
Frequently asked questions
How does online appointment scheduling work ?
From your website, your customers choose in a few clicks the appointment type, the time slot and the advisor. No call or email exchange needed – which reduces your teams’ load and betters customer experience.
What types of appointments can I offer ?
Apenday takes care of individual and group appointments, in-person, over the phone or over a video call. A versatility that adapts to your business-specific cases and to your teams’ organization.
Can the platform fit in with our existing tools ?
Yes, Apenday synchronizes with your calendars (Google, O365, Ical, etc.) and connects to your CRM via API. Implementation is quick and doesn’t disrupt your existing processes.