Live Video
Live Video: make your remote communications more personal
Offer video calls with a single click to enhance your real-time interactions.
30%
of visitors make a purchase after a live video chat with an advisor
85%
of users prefer video chat over text chat
-40%
fewer misunderstandings compared to phone calls
Capture attention, convert in real time
Live Video lets you go beyond text-based conversations. With video, your teams can explain and demonstrate in real time.
You build a more reassuring and engaging relationship.
Direct presence
Human connection
Strengthened trust
For your business
- Better assessment of complex situations
- Fewer errors or misunderstandings
- Enhanced expertise
- Competitive advantage
For your customers
- Immediate access to a knowledgeable advisor
- A clearer, more reassuring video call experience
- Quick response times and faster resolution
- Personalized support throughout the digital journey
Key features
Instant video chat
With a single click on the widget, the visitor is connected via video to an advisor. The video chat room is created automatically in the browser—no download required, and a seamless experience for the user.
Real-time availability check
Before displaying the login button, the system verifies that the agent is online, that the video channel is enabled in their status, and that they are not already on a call. The visitor can only start a session if an agent is actually available at that moment.
A personalized experience
Unlike in a chat, an agent can only participate in one video call at a time. This rule is enforced automatically by the system, ensuring that the visitor receives the agent’s full attention and that the interaction is of the highest quality.
Session recording and secure archiving
Video sessions can be recorded automatically or on demand. Recordings are stored securely and can be accessed via the administration interface for archiving, quality control, or team training.
Pre-session form and dynamic fields
Before entering the video chat room, the visitor may be asked to provide some background information (purpose of the inquiry, case number, etc.). This information is sent to the advisor as soon as the session begins, enabling immediate and personalized assistance.
Satisfaction survey and dashboard
At the end of each video conference, a satisfaction survey is automatically triggered. The results (rating, comments, satisfaction rate) are consolidated in a dedicated dashboard, providing a clear overview of perceived quality by channel and by agent.
A seamlessly integrated modular unit
The Live Video module can be:
You can combine it with :
Frequently asked questions
Does the customer need to install software to participate?
From your website, a visitor can request a video chat with an available advisor with a single click. The connection is established instantly, directly in the browser, with no installation required.
Is Live Video secure?
Yes, video streams are end-to-end encrypted, and the Apenday platform complies with GDPR requirements. Conversations remain private, and no data is stored without consent.
What impact does this have on conversion rates and the customer experience?
The human and visual aspect reassures prospects as they make their decision. Our clients have found that 30% of visitors feel more confident and engaged thanks to video chat, which has a direct impact on conversion rates.