A unified platform
to optimize each step of your customer’s digital journey.
Centralize the management of your customer’s interactions in a single smart platform
With Apenday, you improve your team’s efficiency while streamlining your customer’s experience.
A platform to connect all your customer relationship channels
Apenday centralizes all contact channels to speed up exchanges, reduce friction and improve conversion rates. Appointment scheduling, live chats, chatbots, web call backs, video support and video calls work together to route each interaction to the most effective channel. The result : reduced wait times, fewer useless interactions, better equipped teams and a high-performing customer relationship throughout the journey.
Plan
Identify
Interact
Convert
Solve
Appointment scheduling
Let your customers schedule their own appointments anytime, 24/7
Find out more: Appointment schedulingLive Chat
Chat with your visitors instantly to address their needs without delay.
Find out more: Live ChatChatbot
Automate simple requests and assess needs before connecting the parties.
Find out more: ChatbotLive Video
Offer a video call with just one click to enhance your real-time interactions.
Find out more: Live VideoVideo Support
Diagnose issues and assist your customers remotely using real-time video.
Find out more: Video SupportWeb Call Back
Give your visitors the option to request a callback with a single click, anytime.
Find out more: Web Call Back
Why should you choose Apenday ?
At Apenday, we don’t just offer a technological solution. We guide you through every step of your project : from identifying your customer journeys to operational implementation to the continuous optimization of your performances. Our teams draw from the context specific to your business to develop efficient solutions, tailored to your challenges and objectives.
Complete interaction history and traceability
Each exchange is centralized to ensure a seamless customer support.
Unified statistics and reporting
Consolidated view of performances metrics (volume, waiting times, satisfaction, channels, etc.).
User and profile management
Fine-tuning to adapt to your business (teams, offices, levels of expertise, etc.).
Customization
An entirely customizable interface that adjust to your image.
Integration & connections
The platform connects to your existing tools (CRM, calendar, IT) through APIs, without disrupting your established processes.
GDPR and security
The platform ensures data protection and the adherence to GDPR guidelines.
Frequently asked questions
What is Apenday ?
Apenday is a customer relationship management platform. It centralizes all interactions in a unique environment. It brings together many features to provide a seamless and coherent customer experience across all channels : appointment scheduling, chatbot, live chat, live video call, video support and web call back.
Must I enable all modules from the start ?
No, Apenday is fully modular. You can start with the features you need and enable new ones at your own pace, without disrupting what you already set up.
Can I manage several teams, offices or areas from the platform ?
Yes, Apenday is designed for organizations with multiple sites and teams. Each user has their own access with authorizations catered to their role.