Apenday, create interactions that matter
Make customer relations easier with an all-in-one, unified and high performing platform.
They trust us
Apenday
brings structure
to each interaction
Simpler exchanges
A stronger relationship
3x
More qualified interactions
50%
Reduction in conversion time
4X
More leads generated
Make it easier to attract prospects and convert them into customers
Multiply your entry points (chatbot, web call back, appointment scheduling, …) to capture customer intent at just the right moment.
Up to 3 times more conversations on journeys enhanced by Apenday
Provide your customers with conversation on their preferred channels
Video, chat, phone calls, chatbot or appointments : Apenday adapts to your customers’ habits without restraining them to a single channel.
A 25% increase in engagement is observed when several communication channels are offered from the start of the relationship
Boost productivity by freeing up valuable time
Automate simple requests so your teams can focus on complex and strategic tasks.
Save up to 35% of the time spent handling level 1 interactions
Online appointment setting : Fnac Darty simplifies its customer journey management
Fnac Darty reports a 45% decrease in the number of phone calls needed to close a case.
“Thanks to Apenday, our customers choose their own time slot. This significantly reduces the calls to our teams and betters the customer experience by taking care of them quickly and easily.”
David Lefevre
Head of Knowledge & Deployment
Appointment scheduling and video support : Inli’s winning pair for more efficiency
In’li reports a 30% decrease in time spent for level 1 communication.
“With Apenday, In’li better its remote diagnoses and strengthens the bond with its tenants. Video support allows for faster service and increased customer satisfaction.”
Cédric Recco
Head of Marketing & Customer Relations
All4Customer – Masterclass Replay Apenday x Fnac Darty
« Every interaction matters : create value on the channel chosen by the customer. »
Watch the recording of our masterclass with Fnac Darty to learn how Apenday centralizes all customer interaction channels within a unified platform for smoother and more efficient communication.
Smart chatbot :
how has Unicil transformed the relationship between its teams and tenants?
Read the Unicil case study here :
How can you respond to thousands of tenant inquiries every month in a timely, personalized manner without overburdening your teams? Find out how Unicil addressed this challenge with the Apenday chatbot.