Automate tenant requests 24/7

As a major player in social housing in the south of France, Unicil faces a challenge shared by many landlords : managing a large volume of tenant requests while ensuring a high level of service.

To address this, Unicil has chosen to integrate the Apenday chatbot into its digital customer journey.

The objective : provide tenants with an immediate response, streamline access to services, and reduce the workload on staff when handling simple requests.

In this case study, learn about :

📌 The challenges Unicil faced

📌 Deployed use cases (common requests, guidance, support, etc.)

📌 The impact on tenant relations and internal organization